Here is a starting point for generating your own emergency process.

ICE (In Case of Emergency) Procedures for an Etsy Shop

 

Create a list of URLs for Etsy shops and PayPal account. Provide the User Name and Password for each. Keep the list in a safe place with these steps for your emergency manager.

 

To carry out the procedures listed below, first log in to the shop.

Temporary Shop Closing:

To shut down the shop temporarily the best option is to put it in Vacation Mode.  Click on the “Your Shop:xxx” link at the top of the screen. Then, on the left side menu, click on Options in the Shop Settings category.  In the Shop Settings window, select the Vacation Mode tab. Click “On” to put the shop in Vacation Mode and create appropriate messages in the Announcement and Message fields. Click Save to implement these actions.

Permanent Shop Closing:

To close the Tamarack Stoneware account on Etsy permanently go to the Your Account menu at the top right of the screen. After logging in, you can go through the process to close the account. Before closing the account, check to see if there are any outstanding orders and either ship them or cancel them. Closing the account will require paying any outstanding balance of fees and charges. 

Check for Outstanding Orders:

Click on the “Your Shop:xxx” link at the top of the screen. Then, on the left side menu, click on Sold Orders under the Orders category.  That will open a listing of all open orders. If the open orders and be fulfilled, the postage can be purchased by clicking on Print Shipping Label and then filling in the required fields.

If any open orders cannot be fulfilled, it would be best to cancel them. Orders can be canceled by clicking on the linked number under Receipt in the order heading as it appears in the Open Order list.

  • When the receipt window opens, there is a Contact button on the right side that can be used to inform the Seller of the action being taken and the reason for it.

  • On the lower right side of the receipt is a link labeled “Manage Order” with the options of Issue a Refund and Cancel Transaction. If the buyer paid via Etsy Gift Card or credit card (Direct Checkout), issue a full refund Shop Payment Account before you cancel. This can be done by clicking the Issue a Refund link and then filling in the amounts that the Buyer paid for the item and the shipping.

  • If the buyer paid via PayPal, check, money order, or “Other” payment method, refund the buyer through the appropriate method, and be prepared to provide proof of refund in case of a dispute.

  • Once, a full refund has been provided to the Buyer, select the Cancel Transaction link. Fill out the form to request cancellation of all transactions within the order. Etsy will email a notice to both the Seller and the Buyer.

Cancellations process within 48 hours so this period must be allowed to lapse before closing the Etsy account. The Etsy bill will be credited for the applicable fees, and the transaction will move to the Canceled tab on the Sold Orders page. Etsy will email you a receipt when your cancellation is processed.

Issue a PayPal Refund:

  • Log in to your PayPal account.
  • Find the payment and click Details.
  • Scroll down to refund the payment. You can select a full refund or a partial amount.

You'll receive a refund of your PayPal fees based on the type and amount of the refund you issue.

If the buyer used a credit card without signing in to a PayPal account (in other words, if they used PayPal Guest Checkout), the refund will go back to their credit or debit card. It can take up to 30 days for the refund to show up on their card statement.

If the transaction is over 60 days old, you won't be able to issue a refund in PayPal, but will have to Send Money to the buyer.

Here's the link to PayPal's Help Center: https://www.paypal.com/us/webapps/helpcenter/helphub/home/

Views: 219

Videos

  • Add Videos
  • View All

Use These Links to Support Us

Low cost flat lapping disc can be used on you potters wheel if you, drill bat pin holes in it, and provide a trickle of water to cool it. At amazon.com, 120 grit for aggressive material removal. Click the image to purchase 

Members have had great things to say about John Britt's new book, Mid-Range Glazes. Click the image to buy from Amazon.com

Purchase Glazes Cone 6 by Michael Bailey, The Potters Book of Glaze Recipes by Emmanuel Cooper, or Making Marks by Robin Hopper, all available at amazon.comMastering Cone 6 Glazes by John Hesselberth & Ron Roy is now out of print.

Harbor Freight is a great place to find unbeatable prices for better HVLP spray guns with stainless steel parts and serviceable economy models, as well as detail guns, all tested by our members for spraying glazes, as well as compressors to power the guns. As yet no one has tested and commented on the remarkably inexpensive air brushes at harbor freight.

The critter siphon gun is a spray alternative that is well liked by some of our members, and is available at amazon.

Amazon is also a competitive source for photo light tents for shooting professional quality pictures of your work. They also have the EZ Cube brand favored by several of our members. You might also want to purchase the book Photographing Arts, Crafts and Collectibles . . .

If you are up to creating videos of your work or techniques you might want to invest in a flip video camera

Following are a few scales useful for potters. Ohaus Triple Pro Mechanical Triple Beam Balance, 2610g x 0.1g, with Tare $169.00

And finally a low cost clone of the OHaus. The Adam Equipment TBB2610T Triple Beam Mechanical Balance With Tare Beam $99.62

ebay is a great alternative for many tools and the equipment used in the ceramics studio - kilns, wheels, extruders, slab rollers are often listed there both new and used.

Tips for Members

If you just want to spout off, it is best accomplished as a blog posting. If you want to get more guidance and ideas from other members, ask a question as a new discussion topic. In the upper right corner of the lists for both types of posting, you will find an "+Add " button. Clicking it will open an editor where you create your posting. 4/16/2014

© 2024   Created by Andrea Wolf.   Powered by

Badges  |  Report an Issue  |  Terms of Service